I have just had my first bad experience on eBay and would like to ask for any advice as well as let others know what happened so they can avoid the same thing happening to them. Hopefully this review of PdaPhoneOnline will help someone not make the same mistake I have.
I purchased an iPhone 4s off eBay trusted seller PdaPhoneOnline who are based in Hong Kong. (http://myworld.ebay.com.au/pdaphoneonline)
EDIT: Please note, they have now changed their ebay name to Smartphone.online (http://www.ebay.com.au/usr/smartphone.online)
Here is the phone listing, for your reference: http://cgi.ebay.com.au/ws/eBa
Phone arrived no problems, and had a promise of extending the warranty to two years if you left 5 star feedback within (I think) 14 days.
Of course after testing the phone and making sure it worked, I left 5 star feedback and messaged the supplier to confirm the warranty extension.
The phone then had various issues about 2 months later and the supplier asked me to return it “for replacement or refund”, they seemed really genuine and continued offering refund, promising to pay shipping as well, but once I had the phone delivered to them (with POD from the courier), they refuse to answer any of my emails. I have had an occasional response to my daily update request saying that the phone didn’t make it through customs, but my courier has a signed POD, so I know it was delivered to the office address they gave me:
Room 2113 – 2115, 21/F., Landmark North
Sheung Shui, NT, Hong Kong
Our phone number: +852 81338781
I also tried calling, but as soon as they hear English, they put the phone down.
They now have my money and phone.
I have contacted eBay and got canned responses about how they have my back etc. and that they will be placing restrictions on the seller. The seller now continues to be a top rated seller, seems to sell a few items a day, and does not appear to be facing any issues from eBay. They still ignore me even after eBay says they have contacted them on my behalf.
Unfortunately too late for PayPal and credit card dispute…
If this was a small item I wouldn’t really care, but this was a $580 phone!
I guess I wanted to know..
1. Has anyone else had a similar experience with PdaPhoneOnline or any other eBay seller?
2. Will eBay help at all? (or is there a way to make them help)
3. Does anyone have any suggestions as to legal routes that can be taken.
4. Is there someone who would call them on my behalf and report back to me?
Any assistance would be greatly appreciated.
What have I learned from this?
International sellers are fine for small ticket items, but for anything that you may need a warranty claim for, stick to the Aussie sellers / Brick and mortar stores.
I would also add that I am not 100% sure they haven’t just misplaced my phone and don’t realise they have it, so I would like to think that they are a genuine seller and this is just a mix up. (After months of the same thing, and hearing similar stories from this blog, I am now convinced that this is their modus operandi.)
Of course, this could also just be modus operandi for PdaPhoneOnline, getting customers to return phones once they can not dispute and then reselling them as refurbished, and not refunding the client.
I will be sending them details of this site to give them the opportunity to respond…
I also invite PdaPhoneOnine to contact me on firstname.lastname@example.org